REFUND&RETURN POLICY
Returns Within 30 Days
If the shipping and service fees resulting from returns are not to be borne by the buyer, we support a cash-on-delivery policy, and the buyer does not need to bear any return handling fees. The return mailing address is Chengdu Zhaokong Photography Trading Co., Ltd.
Upon receiving your goods, we offer a 30-day return policy. If the item is unused and in its original packaging, you can initiate a return within 30 days of receiving it.
After the 30-day period, we will not provide refunds under any circumstances. If you are unsatisfied for any reason, please contact us at kpytpn@outlook.com, and we will ensure your buying experience remains exceptional.
Product Damage
In case of any problems or damage to the product, we will either refund or replace the damaged items. Please notify us at kpytpn@outlook.com within 30 days of receiving the item. After 30 days, we will not be able to process any returns.
Replacement
If you receive a product with manufacturing defects, you have the right to request a refund or replacement within 30 days of receiving the item. To do so, contact us at kpytpn@outlook.com and be prepared to provide photographic evidence of the manufacturing defect.
Refund Process
Upon receiving and inspecting the returned item, we will send you an email to confirm its receipt. We will also notify you of the approval or rejection of your refund request.
If the refund is approved, it will be processed, and the credited amount will be automatically applied to your credit card or original payment method within a few days.
Refund Overdue or Lost (If Applicable)
If you haven’t received your refund, please follow these steps:
1. Check your bank account again.
2. Contact your credit card company, as it may take some time for them to officially issue the refund.
3. Contact your bank. Refunds usually require processing time.
If you’ve completed these steps and still haven’t received a refund, please contact us at kpytpn@outlook.com.
Communication (If Applicable)
We only replace items if they are defective or damaged. If you need a replacement for the same item, please email us at kpytpn@outlook.com.
Return
Our return policy is valid for 30 days from the date of delivery confirmation. After 30 days, we cannot provide refunds or replacements.
To qualify for a return, the item must be unused and in its original packaging. You’ll need the order confirmation, sent to your email after a successful order, to complete the return process.
Please do not send the item back to the original address or mailing address. We will provide the return mailing address after you submit a return application via email.
Under certain circumstances, we may offer a partial refund, such as for items damaged due to our error or for any item returned within 30 days after delivery.
How to Return a Purchase
If you are dissatisfied with your order and wish to return it, please contact us within 30 days of the order delivery date via email at kpytpn@outlook.com. Each return will be manually processed by our customer service team, and you will be notified of its approval.
Please note that all returns must be in their original condition and intact packaging.
Defective, Incorrect, or Damaged Items
If you receive an item that is defective, incorrect, or damaged, please contact our customer service team within 30 days of the order delivery date. To expedite your claim, provide product photos. We will process all claims promptly to ensure you receive a replacement free of charge.
Return Processing Time
Due to a high volume of daily orders, it may take up to 30 working days to process a return from the date we receive your returned item. We will notify you via email once your return order has been processed.
Requesting a Refund
To request a refund, please follow these steps:
Step 1: Contact our customer service team at kpytpn@outlook.com to obtain the return address.
Step 2: Return the item to the provided address and inform us of the tracking number.
Step 3: We will receive and inspect the product.
Step 4: Once we confirm that the product has been returned as requested, we will issue a refund.
When Can I Expect a Refund
All refunds will be credited to the original payment method. Typically, refunds are processed within 7 to 30 business days after we receive the returned items. Please contact your bank to determine when the refund will be returned to your account. Due to variations among banks, it may take a few weeks for the credit to appear in your account.
Address: No. 921, No. 266, Zhiqiang Road, Chenghua District, Chengdu City, Sichuan Province
E-mail: kpytpn@outlook.com
Phone: (+1)3374695522
Updated August 26, 2024
Best Regards
https://kpytpn.com